MetalUrgency® Jewelry is manufactured in the USA using .925 sterling silver, 14k or 18K gold, or a combination of these precious metals. We finish each piece by hand, which means there are unique variations in the finish from one piece to another, creating a one-of-a-kind statement piece.
Each MetalUrgency piece comes with a Lifetime Guarantee against any defects in materials or craftsmanship. We will gladly accept any MetalUrgency piece for repair and complete the work at no charge.. The warranty does not cover regular wear and tear on chains or any damage that has been caused by misuse or abuse of an item. In these cases, we will gladly offer an estimate to repair/restore an item to original condition.
Repairs and returns must be shipped directly to SMW, 4400 North Scottsdale Road, Suite 9858, Scottsdale, AZ 85251. Please print and fill out the Repair and Refinish Form, pack and seal your box securely with your R&R Form inside. Once we receive your package, your repair will be processed within 5-7 business days and shipped back to you. We will contact you if any out-of-warranty charges apply.